Health care quality measurement is a rapidly evolving field with layers of complexity, widely varying constituencies, and billions of dollars at stake. Dana Gelb Safran – a former academic, exec with Blue Cross Blue Shield of MA and currently with Haven – understands the challenges, demands, and importance of this work. She recently shared a…
Asking ourselves can be tricky. Sometimes we know the answer – what we want for dinner, what goes on the meeting agenda, whether to stop at the gym on the way home (this is a time we may know the answer but wish it were different…) Other times, the answers don’t come as readily. It…
At the end of a planning or skill-building session, a good facilitator will ask “what are you going to do differently when you leave this room?” People make lists. Some of them do some of the things on those lists.
I recently went to a three-day session on change management by a highly respected nationally known organization All of their materials emphasized reinforcement as one of three key steps to success (the other two, not surprisingly, are plan and execute, with a lot behind each phase). I loved the emphasis on reinforcement. I think that’s…
We all need help getting from where we are to where we want to go. Whether you are navigating through an unfamiliar city, looking for a loved one’s room in a large hospital, or learning to work in a new organizational structure or with a new IT system, you’ll need guidance along the way. In…