Writers are often told to “write what you know.” Leaders and teams can also start with what you know – looking to your collective wisdom and creativity for ways to reach your goals. This blog is a space to share stories of success, moments of insight, flashes of inspiration and tales of innovation that come from accessing what we already know.
Health care quality measurement is a rapidly evolving field with layers of complexity, widely varying constituencies, and billions of dollars at stake. Dana Gelb Safran – a former academic, exec with Blue Cross Blue Shield of MA and currently with…
Asking ourselves can be tricky. Sometimes we know the answer – what we want for dinner, what goes on the meeting agenda, whether to stop at the gym on the way home (this is a time we may know the…
At the end of a planning or skill-building session, a good facilitator will ask “what are you going to do differently when you leave this room?” People make lists. Some of them do some of the things on those lists.
I recently went to a three-day session on change management by a highly respected nationally known organization All of their materials emphasized reinforcement as one of three key steps to success (the other two, not surprisingly, are plan and execute,…
We all need help getting from where we are to where we want to go. Whether you are navigating through an unfamiliar city, looking for a loved one’s room in a large hospital, or learning to work in a new…